Privacy & Data Protection Policy – DRAGO PHARMA

Effective Date: April 13, 2026 (PDT)

1. General Policy

Due to the nature of our products, all sales are considered final.

We do not accept returns or offer refunds once an order has been processed or shipped, except in specific cases outlined below.

2. Eligible Cases for Replacement or Refund

We will review requests for replacement or refund only under the following conditions:

• Incorrect product received

• Product damaged during shipping

• Missing items in the order

All claims must be submitted within 48 hours of delivery.

3. Proof Requirement

To process any claim, you must provide:

• Clear photos of the product and packaging

• Order details and description of the issue

Failure to provide sufficient evidence may result in rejection of the request.

4. Non-Eligible Cases

We do not accept returns or refunds for:

• Change of mind

• Incorrect ordering by the customer

• Improper storage or handling after delivery

• Delays caused by shipping carriers or customs

5. Shipping Responsibility

Once an order has been dispatched:

• We are not responsible for delays caused by courier services

• We are not responsible for customs clearance issues or local regulations

Customers are responsible for ensuring compliance with their local laws.

6. Replacement Policy

If your claim is approved:

• We may offer a replacement product instead of a refund

• Refunds (if applicable) will be issued at our sole discretion

7. Contact for Claims

All refund or replacement requests must be submitted to:

Email: INFO@DragoPharma.com

8. Research Use Disclaimer

All products are intended for laboratory research purposes only.
Not for human or veterinary use.
Information provided is for educational and research reference only.